You're planning physical changes, such as a new office or plant layout or an entirely new building;
You know you need to speak about these changes and your first instinct is to explain them. "Here's where we are, here's where we're going, here are the architect’s drawings and a scale model that shows how it will look." Simple, fact-based, logical, no fuss or muss. People will show up at the new place on the right day and keep working.
I don't believe the conventional wisdom that people hate change. Most people know they adapt to changes all the time. I believe they hate not knowing how they'll FEEL about the change. Human beings feel first, think later. So when you've got to speak about physical change, talk first about
their feelings. And use detailed, hands-on three-dimensional models to help them feel it first.
An example of how this worked to create results beyond expectations comes from Sur-Seal, based in Cincinnati. When the company believed that a redesign of the factory floor would help them achieve their strategic goals, they built a model of it with Legos. Included in the model were all the people who work there. As Mick Wilz, director of enterprise excellence, moved pieces around to show the planned changes, employees began to make suggestions for even better improvements. By the time the factory was remodeled, everyone had participated and felt excited about their future in the
For the many of you who have offices not factory floors, take a moment to imagine about how this approach could lead to better communication, use of space, meetings with clients and customers, and internal gatherings.
Don’t just speak about physical change, involve the stakeholders and show it.